El impacto de la calidad de la alimentación hospitalaria en la satisfacción del paciente hospitalizado: el papel del bienestar emocional y el valor percibido
DOI:
https://doi.org/10.71164/socialmedicine.v19i1.2026.2095Palabras clave:
: calidad de la alimentaciónhospitalaria, satisfacción del paciente, bienestaremocional, valor percibido, atencióncentrada en el pacienteResumen
Los servicios de alimentaciónhospitalaria son un componentecríticopero a menudo pasadopor alto de la atencióncentrada en el paciente. Este estudioexamina el impacto de la calidadpercibida de la alimentaciónhospitalaria en la satisfacción del pacientehospitalizado, con el bienestaremocionalcomomediador y el valor percibidocomomoderador. Basándose en la Teoría del AfectocomoInformación y la Teoría del Valor Percibido, se realizóunaencuestacuantitativa entre 209 pacienteshospitalizados en Luoyang, China. Se empleó el Modelado de EcuacionesEstructurales de MínimosCuadradosParciales (PLS-SEM) utilizandoSmartPLS para probar las relacionespropuestas. Los resultadosrevelan que la calidadpercibida de los alimentosmejorasignificativamente la satisfacción del paciente, tanto directamentecomoindirectamente a través del bienestaremocional. Además, el efecto es másfuertecuando los pacientesperciben un mayor valor en los servicioshospitalarios. Estoshallazgossubrayan las dimensionespsicológicas y experienciales de las comidashospitalarias y sugierenestrategiasprácticas para mejorar la satisfacción del paciente a través de servicios no clínicos.
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Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
